Frequently Asked Questions

Frequently Asked Questions

Ordering & Payment

What payment methods do you accept?
We accept all major credit cards, debit cards, and other secure payment methods through our checkout.

Is my payment information secure?
Yes, all transactions are processed securely through Shopify's encrypted payment system.

Shipping & Delivery

Where do you ship?
We currently ship across Canada through Canada Post.

How long does shipping take?
Shipping times vary by location. You'll receive tracking information once your order ships.

Do you ship internationally?
We are currently focused on Canadian shipping. Please contact us for international inquiries.

Products & Care

Are your pieces handcrafted?
Yes, every piece of jewelry in our collection is carefully handcrafted with attention to detail.

How should I care for my jewelry?
Store your jewelry in a dry place away from direct sunlight. Clean gently with a soft cloth. Avoid exposure to chemicals, perfumes, and water.

Returns & Exchanges

What is your return policy?
Please see our Returns Policy page for complete details.

Contact

How can I contact you?
You can reach us through our contact form or email. We typically respond within 1-2 business days.